How
do I find what I'm looking for?
At
this time the best way to navigate through
this site is the use the top and side menu
for products and ordering information.
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Do
I have to use this shopping cart to order?
No,
you can call in your order toll free at 1 800 378 6286. Or, if you wish
to send a check or money order, please click
here to print out our mail-in order form.
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I
can't seem to get this online shopping cart
to work. What should I do?
From
time to time a customer will have problems
using our secure shopping cart. This is often
due to low memory resources on their computer.
Try restarting your computer and initiating
the order again. In some cases a customer
will need to adjust the "security settings"
on their browser for online ordering to be
successful. Either way, if you are not having
any luck, please call our 800 number (above)
during normal business hours and we will be
happy to take your order by phone.
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Is it safe to order online
with my credit card?
Yes, much safer than you think. Although many
people are nervous about online monetary transactions,
you are more likely to have your credit card
information stolen through hand to hand transactions
with gas stations, grocery stores and the
like. Online shopping sometimes gets a bad
rap in the press. I'm here to tell you that,
as long as you use common sense and stick
with reputable companies, you will be among
millions of satisfied customers that successfully
shop online everyday without any problems
whatsoever. We are in our 10th year of business
and have served thousands of customers through
online, telephone, and mail in ordering. Please
click the Verisign seal below to validate
our store and the authenticity of our SSL
certificate. This ssl (secure socket layer)
ensures your credit card infromation is safe
and secure on our network. - Visit our testimonials
page.
*If
you feel uncomfortable using our "Secure
Online Shopping Cart", please call
1 800 378 6286 to place your order or print out our
Mail-in
Order Form.
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How
does a secure transaction take place?
When you press the 'submit' button after filling
out the order form, your address and credit
card information is encrypted. It is then
transmitted and temporarily stored on our
secure server until the transaction is completed.
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Is
all the 'secure' technology the same?
Most secure technology is similar with minor
differences. Drum Bum, Inc. uses an established
and reputable web host that provides 128-bit
state of the art RSA encryption technology.
This encrypts all of your personal information
and basically ensures the safest possible
online transaction available.
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How
long will I have to wait to get my stuff?
Most
items are in stock and will ship within 48
hours of receipt of payment. In the case of
a shortage, please allow up to 15 business
days for delivery. (*We rarely have shortages
and do our absolute best to keep sufficient
quantities on hand.)
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Do
I have to pay tax on the items I'm ordering?
You
are not responsible for any taxes unless you
live in the state of Virginia where Drum Bum,
Inc. is located. Virginia state tax is 5.0%.
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What
is your return policy?
We
guarantee your satisfaction! *Unwanted merchandise
may be returned within 30 days for a full
refund (excluding shipping) as long as the
items are in new condition, not washed or
worn and in original packaging.
*Please
note: CD's, DVD's, VHS tapes, engraved items
and POSTERS are NON-RETURNABLE.
Returnable items must be shipped postage paid
to:
Drum
Bum Returns
3821 Gaskins Rd.
Richmond, VA 23233
In
the case of a damaged shipment, please contact
us so we can begin a claim investigation.
Damage or mistakes on any personalized Item
must be reported within 48 hours after receipt.
If
we receive a package past the 30 day period
and/or an item is used, damaged, washed, worn,
or is without original packaging, we will
either not accept it or a re-stocking fee
of up to 20% will apply.
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Will
my information be sold to other companies?
Absolutely
not! Your information will never be sold or
rented to a third party for any reason whatsoever.
Please see our privacy
page.
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How
do I know I can trust Drum Bum, Inc?
We
are an established and reputable company now
in our 10th
year of business. We go out of
our way to maintain "superior standards"
and have listed a few testimonials here. We have also gained a positive feedback
rating on E-bay through the years and have
included some of their comments as well. We
have a reputation to uphold and work hard
to maintain our status as one of the top-rated
percussion stores on the web.
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Do
you have a catalog?
Not
at this time. To keep costs down for our customers,
we have chosen to to postpone
a print catalog until a later date. All of
our music gift products are listed on our
website.
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Do
you have a mailing list or free newsletter?
Yes,
our newsletter consists of drum tips, lessons,
information on the drum industry
and announcement of our newest music gifts.
Frequency is once or twice a month.
Please click
here to sign up.
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Do
you sell wholesale?
Not
at this time. However, we do offer discounts
of up to 35% on quantity orders of the same
item.
Discounts are only available for customers
within the USA.
For more information, please call us toll
free at 1 800 378 6286.
(Discounts will vary depending on the item
and quantity ordered.)
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Can
I track my order?
Yes,
as long as we're shipping to a home or business
address (not a post office box).
After we ship your order, you will be forwarded
UPS tracking information via e-mail. If for
some
reason you don't receive this e-mail, call
us and we'll be glad to give you a tracking
number.
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Do
you have a size chart?
You
betcha! - Please
Click Here
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Does
Drum Bum, Inc. sell gift certificates?
We
sure do. Please
Click Here
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*If
you feel uncomfortable using our "Online
Shopping Cart", please call
1 800 378 6286 to place your order or print out our
Mail-in
Order Form.
Please
visit our other Music Gifts sites
MusicWear.com
· GuitarGifts.com
·
BandGifts.com · SmallDrums.com
Frequently
Asked Questions