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DrumGear.com - Cool Drum Gear for Drummers!
Order Online... or call 1 800 378-6286

Welcome to DrumGear.com, a division of Drum Bum, Inc.
Check out cool drum clothing, gear and apparel in our collection.

Help / FAQs

Abc Drums FAQ  Frequently Asked Questions

 

How do I find what I'm looking for?
At this time the best way to navigate through this site is the use the top and side menu for products and ordering information.

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Do I have to use this shopping cart to order?
No, you can call in your order toll free at 1 800 378 6286. Or, if you wish to send a check or money order, please click here to print out our mail-in order form.

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I can't seem to get this online shopping cart to work. What should I do?
From time to time a customer will have problems using our secure shopping cart. This is often due to low memory resources on their computer. Try restarting your computer and initiating the order again. In some cases a customer will need to adjust the "security settings" on their browser for online ordering to be successful. Either way, if you are not having any luck, please call our 800 number (above) during normal business hours and we will be happy to take your order by phone.

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Is it safe to order online with my credit card?

Yes, much safer than you think. Although many people are nervous about online monetary transactions, you are more likely to have your credit card information stolen through hand to hand transactions with gas stations, grocery stores and the like. Online shopping sometimes gets a bad rap in the press. I'm here to tell you that, as long as you use common sense and stick with reputable companies, you will be among millions of satisfied customers that successfully shop online everyday without any problems whatsoever. We are in our 10th year of business and have served thousands of customers through online, telephone, and mail in ordering. Please click the Verisign seal below to validate our store and the authenticity of our SSL certificate. This ssl (secure socket layer) ensures your credit card infromation is safe and secure on our network. - Visit our testimonials page.

*If you feel uncomfortable using our "Secure Online Shopping Cart", please call
1 800 378 6286 to place your order or print out our Mail-in Order Form.

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How does a secure transaction take place?
When you press the 'submit' button after filling out the order form, your address and credit card information is encrypted. It is then transmitted and temporarily stored on our secure server until the transaction is completed.

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Is all the 'secure' technology the same?
Most secure technology is similar with minor differences. Drum Bum, Inc. uses an established and reputable web host that provides 128-bit state of the art RSA encryption technology. This encrypts all of your personal information and basically ensures the safest possible online transaction available.

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How long will I have to wait to get my stuff?
Most items are in stock and will ship within 48 hours of receipt of payment. In the case of a shortage, please allow up to 15 business days for delivery. (*We rarely have shortages and do our absolute best to keep sufficient quantities on hand.)

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Do I have to pay tax on the items I'm ordering?
You are not responsible for any taxes unless you live in the state of Virginia where Drum Bum, Inc. is located. Virginia state tax is 5.0%.

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What is your return policy?
We guarantee your satisfaction! *Unwanted merchandise may be returned within 30 days for a full refund (excluding shipping) as long as the items are in new condition, not washed or worn and in original packaging.

*Please note: CD's, DVD's, VHS tapes, engraved items and POSTERS are NON-RETURNABLE.

Returnable items must be shipped postage paid to:

Drum Bum Returns
3821 Gaskins Rd.
Richmond, VA 23233

In the case of a damaged shipment, please contact us so we can begin a claim investigation.
Damage or mistakes on any personalized Item must be reported within 48 hours after receipt.

If we receive a package past the 30 day period and/or an item is used, damaged, washed, worn, or is without original packaging, we will either not accept it or a re-stocking fee of up to 20% will apply.

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Will my information be sold to other companies?
Absolutely not! Your information will never be sold or rented to a third party for any reason whatsoever.
Please see our privacy page.

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How do I know I can trust Drum Bum, Inc?
We are an established and reputable company now in our 10th year of business. We go out of our way to maintain "superior standards" and have listed a few testimonials here. We have also gained a positive feedback rating on E-bay through the years and have included some of their comments as well. We have a reputation to uphold and work hard to maintain our status as one of the top-rated percussion stores on the web.

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Do you have a catalog?

Not at this time. To keep costs down for our customers, we have chosen to to postpone
a print catalog until a later date. All of our music gift products are listed on our website.

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Do you have a mailing list or free newsletter?

Yes, our newsletter consists of drum tips, lessons, information on the drum industry
and announcement of our newest music gifts. Frequency is once or twice a month.
Please click here to sign up.

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Do you sell wholesale?

Not at this time. However, we do offer discounts
of up to 35% on quantity orders of the same item.
Discounts are only available for customers within the USA.
For more information, please call us toll free at 1 800 378 6286.
(Discounts will vary depending on the item and quantity ordered.)

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Can I track my order?

Yes, as long as we're shipping to a home or business address (not a post office box).
After we ship your order, you will be forwarded UPS tracking information via e-mail. If for some
reason you don't receive this e-mail, call us and we'll be glad to give you a tracking number.

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Do you have a size chart?

You betcha! - Please Click Here

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Does Drum Bum, Inc. sell gift certificates?

We sure do. Please Click Here

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*If you feel uncomfortable using our "Online Shopping Cart", please call
1 800 378 6286 to place your order or print out our Mail-in Order Form.

 


Please visit our other Music Gifts sites

MusicWear.com · GuitarGifts.com · BandGifts.com · SmallDrums.com


Drum Gear.com

Order Online... or call 1 800 378-6286

The best Drum Gear is at Drum Gear.com. Drum T-shirts, Drums Hats, Drummer Jackets,
Drum Hoodies, Drum Pants, Drumset Polo Shirts, and more! Drummer Gear and Gifts!
Find more cool drum gear in the way of T-shirts, hats, stickers and more at Drum Bum
.

Drum Links

Drum Gear.com is a division of Drum Bum Inc.
3821 Gaskins Rd. Richmond, VA 23233 USA
PH: 804 273-1353 EM: mail at drumbum dot com

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